FAQs

Answers to what we get asked most: where we deliver, how long things keep, how subscriptions work and what to do if an order arrives damaged. If your question is not here, customer support details are at the bottom of this page.

Delivery

Which areas do you deliver to?
Enter your pincode under Choose location at the top of any page and the site will tell you what it can deliver to you. Freshly baked items and subscriptions are available for Mumbai pincodes, meaning those beginning 400 or 410. If you are unsure whether we reach you, call customer support on +91 97692 74356.
Is there a minimum order quantity?
For deliveries to Mumbai pincodes there is no minimum. For every other pincode there is a minimum order quantity of 3 per item. The cart will tell you before you check out.
How long will my order take to arrive?
We make our best effort to deliver within the time frame requested at checkout. Fresh bakery items are dispatched for Mumbai delivery; shelf-stable items such as peanut butter, biscuits and rusks travel further afield. For a firm date on a specific pincode, please contact customer support.

Subscriptions

Where is Subscribe and Save available?
Subscriptions are available for Mumbai locations only. On a product page, choose the subscription option instead of a one-time purchase. If your pincode is outside Mumbai the option will not appear.
How do I pause, change or cancel a subscription?
Contact customer support and the team will make the change for you. Details are in the Contact section below.

Storage and shelf life

How long does the bread stay fresh?
Our breads are baked with minimal preservatives and carry a shelf life of 6 days. The Zero Maida Super Protein Bread is a 250 g pack of 10 slices; the Classic Sourdough is a 330 g pack of 11 slices. Keep bread in a cool, dry place.
How long do the rusks, biscuits and peanut butter keep?
Rusks carry a shelf life of 180 days in an 80 g pack. Peanut butter and the digestive biscuits are labelled room temperature, 9 months, with no preservatives added.
Why has the oil separated in my peanut butter?
Oil separation is completely natural and a sign of minimal processing. Give it a good stir before use, and store the jar in a cool, dry place.

Allergens

What allergens should I know about in the breads and rusks?
The breads, rusks and sourdough state: Contains wheat and gluten. Manufactured in a facility that also processes refined wheat flour, nuts, soy, and milk. Always check the pack of the specific product you are buying.
What about the peanut butter and biscuits?
The peanut butter states: Processed in a facility that also processes nuts, soy and milk. The digestive biscuits state: Contains wheat. Processed in a facility that also processes nuts, soy and milk.

Orders and returns

My order arrived damaged. What do I do?
Email a photograph of the packaging to customercare@thehealthfactory.in as soon as you receive it. Once confirmed with you, we will replace the product or process your refund request. If the parcel is visibly damaged on arrival, you may refuse to accept it.
Can I return an order I no longer want?
Because these are fresh and perishable foods, refunds are limited to the specific cases set out in our refund policy. Please read it before placing an order, and contact customer support if your situation is not covered there.

Where to buy

Where can I buy The Health Factory apart from this website?
Our products are stocked by quick-commerce and online partners including Swiggy Instamart, Blinkit, Zepto, BigBasket, Amazon, Flipkart Minutes, Milkbasket, JioMart and DMart Ready, and by retailers including Nature's Basket, Dorabjee's, 7-Eleven, Star Bazaar, The Organic World and Simpli Namdhari's. Availability varies by city and store. See where to buy for the current list.

Contact

How do I get in touch?
Customer support is available on +91 97692 74356 and at customercare@thehealthfactory.in, from 10:30 AM to 7:00 PM, Monday to Sunday. You can also message us on WhatsApp.